Blog - Stringee

Business See all

Principles of Stringee ACD call routing

Published 2019-08-14

Stringee ACD is a module that handles distributing customers from the queue to agents following certain rules, making sure that customers will be serviced as soon as possible by the most suitable agents.

Business

Stringee IVR system and how it helps automate customer service processes

Published 2019-08-09

Stringee brings a ready-to-use IVR system that can easily be implemented with our Contact Center PCC. Stringee’s IVR system provide all basic IVR features as it interact with callers beforehand in order to determine which route is the best for specific customers ( pre-programmed nodes).

Business

Utilizing the customers' data to improve service quality and work efficiency

Published 2019-08-08

StringeeX cung cấp nhiều tính năng giúp tối ưu hóa việc sử dụng thông tin khách hàng để cải thiện chất lượng dịch vụ và năng suất làm việc.

Business

Supervisor can take special actions to intervene in agents' calls

Published 2019-08-08

Supervisors can view reports on the activities of agents in their groups with StringeeX’s Real-time Monitoring. On top of that, Supervisors can also take intervening actions

Business

What is a SIP number

Published 2019-08-02

SIP number or SIP Trunk: A newly introduced service that looks like a normal number ( eg: 0986.123.456). However, it doesn’t come with a physical SIM, that's why it can also be called a “virtual number”. A SIP number cannot use data nor send SMS ( some telcos are starting their tests and trials on allowing SMS for SIP, but it’s only in development). This number also can’t register any VAS services like: lobby music, missed calls notifications, etc.

Developer See all

Developer

How to build Call Center with Stringee Programmable Call Center API (PCC API)

Published 2019-08-19

How to build Call Center with Stringee Programmable Call Center API (PCC API)

Developer

Use embedded Stringee Web Phone on your website to make and take calls

Published 2019-08-02

Use embedded Stringee Web Phone on your website to make and take calls

Developer

Tutorial on how to setup SIP Softphone ( X-lite, Linphone, etc.))

Published 2019-08-02

Tutorial on how to setup SIP Softphone (X-Lite, Linphone,...)

Developer

Use Stringee's Silence Detection feature along with an AI BOT to build auto answer system

Published 2019-05-27

Stringee's Silence Detection feature can be used along with an AI BOT to build an auto answer system.

Developer

Use Publish/Subcribe Model for Real-time Monitoring with Stringee APIs

Published 2019-04-03

With Stringee, Client Apps can monitor status of each other in real-time, like: - Call status. - Online status. - Any attribute defined by the developer.