CRM is an integral part of business. Learning about the components of customer relationship management allows you to make the most out of it. Click for more!

Strategic Partnership between Stringee and CXsphere

Use embedded Stringee Web Phone on your website to make and take calls

Video calling is becoming a popular method of communication in life. Let's learn how to write an iOS video call app on iOS with Stringee Call API.

How to build Call Center with Stringee Programmable Call Center API (PCC API)

StringeeX can help improve service quality and efficiency using the customers data collection.

Stringee brings a ready-to-use IVR system that can easily be implemented with our Contact Center PCC. Stringee’s IVR system provide all basic IVR features as it interact with callers beforehand in order to determine which route is the best for specific customers ( pre-programmed nodes).

Stringee ACD is a module that handles distributing customers from the queue to agents following certain rules, making sure that customers will be serviced as soon as possible by the most suitable agents.

Supervisors can view reports on the activities of agents in their groups with StringeeX’s Real-time Monitoring. On top of that, Supervisors can also take intervening actions

Tutorial on how to setup SIP Softphone (X-Lite, Linphone,...)

SIP number or SIP Trunk: A newly introduced service that looks like a normal number ( eg: 0986.123.456). However, it doesn’t come with a physical SIM, that's why it can also be called a “virtual number”. A SIP number cannot use data nor send SMS ( some telcos are starting their tests and trials on allowing SMS for SIP, but it’s only in development). This number also can’t register any VAS services like: lobby music, missed calls notifications, etc.

Stringee's Silence Detection feature can be used along with an AI BOT to build an auto answer system.