CORE FEATURES

Stringee PCC API was built 100% based on Stringee Call API, therefore it has all the positive features that came with the latter.

Integration compatibility

Compatible with every CRM/ERP/Web/App/etc.

Call distribution to specific agents

Customize agent groups for each call option, assign the right agent to the right customer.

Call events

Save and store every call event, recording file and create customizable reports

Customize call out rights

Specific right can be set for each agent, number, etc.

OTHER FEATURES

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IVR

Support multiple nodes and steps with unlimited transition from one to another

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IVR to Queue

Moving from IVR into different Queue or allowing specific customers to move straight to Queue bypassing IVR.

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Number

Support many different hotlines, each can be customized to lead customers to IVR or different Queue lines.

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Queue

Support multiple queues

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Group

Support multiple agent groups

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Group Priority

One queue can be supported by multiple agent groups, while 1 or more groups can be set as prioritized groups.

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Customer Priority

Each customer can be assigned a different priority level; prioritized customers are placed on top of the Queue to be serviced first.

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Business hours

Support setting work hours, a notice can be displayed during off-work hours.

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Call recording

Enable recording separately for each queue.

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Blacklist numbers

Block spam or harassment numbers.

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Wrap-up time after calls

After each call, a specific amount of time can be given to an agent before a new call come in so that the agent would have time to enter data and do other after-call-work.

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Last agent serviced

Recurring customers will get assigned to an agent that has serviced that customer before, call only get assigned to other agents if that specific agent is busy.

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Skill-based routing

Group agents by skills or any other characteristic.

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Transfer call

Can transfer call to other agents

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Pickup timeout

Support setting up a maximum amount of time allowed before an agent pick up, If the agent does not pick up during this set time, call will be assigned to another agent automatically.

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Platforms compatibility

Mobile App, Web App, SIP Softphone (3CX, Zoiper, …), SIP IP Phone

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Conferencing

Support multiple callers simultaneously during conference

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And many other features

And many other features