Stringee Programmable Contact Center API

CORE FEATURES

Stringee PCC API was built 100% based on the Stringee Call API, integrating all the best features and more.

Integration compatibility

Compatible with every CRM/ERP/Web/App/etc.

Call distribution to specific agents

Customize agent groups for each call, correctly designate the appropriate agent to their customer.

Call events

Save the information of every call, record the call, and create customized reports.

Customize call out rights

Set customized rights for each agent, number, etc.

OTHER FEATURES

IVR

Fully-customizable nodes and steps with unlimited transition between one another.

IVR to Queue

Move from IVR to different queues or allow specific customers to bypass the IVR and go straight to queue.

Number

Multiple hotline numbers can be supported and each can be customized to direct customers to IVR or different queue lines.

Queue

Support multiple queues

Group

Support multiple agent groups

Group Priority

One queue can support multiple agent groups; groups can be set to receive calls based on set rules and priority level.

Customer Priority

Each customer can be ranked at different priority levels; prioritized customers in the queue are serviced first.

Business hours

Set business hours and create notifications for after-work hours.

Call recording

Enable separate recordings for each queue.

Blacklist numbers

Black-list spam or harassing numbers.

Wrap-up time after calls

After each call, a specific amount of rest time will be given to an agent before a new call connects - giving agents time to enter customer data and make notes.

Last agent contacted

Recurring customers will be assigned to an agent that have connected with them before;if said agent is busy, call will be assigned to other agents.

Skill-based routing

Calls are routed to agent groups with specific skills or characteristics.

Call Transfer

Customer calls can be transferred from one agent to another

Call Pick-up timeout

Maximum time for the agent to pick-up the call can be set. If agent is does not pick-up in the set time, call will automatically be transferred to other agents.

Platform compatibility

Easily integrate with Mobile App, Web App, SIP Softphone (3CX, Zoiper), or SIP IP Phone

Multi-party Calls

Allow multiple callers simultaneously in a conference call.