Tutorial on how to setup SIP Softphone ( X-lite, Linphone, etc.))

Published 2019-08-02

Step 1: Create a SIP Phone account on Stringee

Use the following API: https://developer.stringee.com/docs/call-rest-api/sip-phone-management

Step 2: Login on SIP Softphone

a. X-Lite:

Setup X-lite

b. Linphone:

Setup Linphone

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Utilizing the customers' data to improve service quality and work efficiency

Published 2020-03-05

StringeeX can help improve service quality and efficiency using the customers data collection.

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Stringee IVR system and how it helps automate customer service processes

Published 2020-02-21

Stringee brings a ready-to-use IVR system that can easily be implemented with our Contact Center PCC. Stringee’s IVR system provide all basic IVR features as it interact with callers beforehand in order to determine which route is the best for specific customers ( pre-programmed nodes).

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Principles of Stringee ACD call routing

Published 2020-02-21

Stringee ACD is a module that handles distributing customers from the queue to agents following certain rules, making sure that customers will be serviced as soon as possible by the most suitable agents.

Tutorial on how to setup SIP Softphone ( X-lite, Linphone, etc.))

Step 1: Create a SIP Phone account on Stringee

Step 2: Login on SIP Softphone

Related

Utilizing the customers' data to improve service quality and work efficiency

Stringee IVR system and how it helps automate customer service processes

Principles of Stringee ACD call routing