Business

Business

Utilizing the customers' data to improve service quality and work efficiency

Published 2020-03-05

StringeeX can help improve service quality and efficiency using the customers data collection.

Business

Stringee IVR system and how it helps automate customer service processes

Published 2020-02-21

Stringee brings a ready-to-use IVR system that can easily be implemented with our Contact Center PCC. Stringee’s IVR system provide all basic IVR features as it interact with callers beforehand in order to determine which route is the best for specific customers ( pre-programmed nodes).

Business

Principles of Stringee ACD call routing

Published 2020-02-21

Stringee ACD is a module that handles distributing customers from the queue to agents following certain rules, making sure that customers will be serviced as soon as possible by the most suitable agents.

Business

Supervisor can take special actions to intervene in agents' calls

Published 2020-02-21

Supervisors can view reports on the activities of agents in their groups with StringeeX’s Real-time Monitoring. On top of that, Supervisors can also take intervening actions

Business

What is a SIP number

Published 2019-08-02

SIP number or SIP Trunk: A newly introduced service that looks like a normal number ( eg: 0986.123.456). However, it doesn’t come with a physical SIM, that's why it can also be called a “virtual number”. A SIP number cannot use data nor send SMS ( some telcos are starting their tests and trials on allowing SMS for SIP, but it’s only in development). This number also can’t register any VAS services like: lobby music, missed calls notifications, etc.