The values of integrating a Programmable Contact Center into your CRM with Stringee API.
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<h5>Improve the productivity of employees</h5>
<p class="lh-18">Enable employees work with only one application. There is no need to switch multiple applications to handle customer calls as well as lookup and input information.</p>
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<h5>Make customers happier</h5>
<p class="lh-18">When customers call to Contact Center, agents will immediately know the customer information, purchase history as these information is stored in the CRM.</p>
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<h5>Smart call routing</h5>
<p class="lh-18">A call from a customer, if assigned, will be routed to the right person in charge. It prevents routing calls randomly as the traditional contact center.</p>
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<h5>Cutting set up costs</h5>
<p class="lh-18">Only need headphones and browsers for work, there is no need to invest in IP phones or expensive PBX systems.</p>
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</div>How It Works
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<h5>Buy a hotline number</h5>
<p>Buy a number on Stringee or transfer your number to Stringee. We support all telcos.</p>
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<h5>When customers call to Contact Center</h5>
<p>Calls are handled directly on your CRM / ERP (as a pop-up) and agents can look up all customer information on one screen.</p>
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<h5>Call to customers</h5>
<p>Agents can also call customers with just one click on CRM.</p>
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<h5>Reports, analytics</h5>
<p>You can view detailed reports of calls, agents’ activities, as well as calls’ records.</p>
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<h2 class="text-center">See Detailed Guide</h2><br>
<a class="btn btn-lg btn-danger" href="https://stringee.com/en/blog/post/build-contact-center-using-stringee-pcc-api">
Read Now</a>
</div> <h2 class="text-center">Core Features</h2>
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<h4 class="card-title">IVR</h4>
<p class="card-text">Support multiple nodes and steps with unlimited transition from one to another</p>
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<h4 class="card-title">IVR to Queue</h4>
<p class="card-text">Moving from IVR into different Queue or allowing specific customers to move straight to Queue bypassing IVR.</p>
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<h4 class="card-title">Number</h4>
<p class="card-text">Support many different hotlines, each can be customized to lead customers to IVR or different Queue lines.</p>
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<h4 class="card-title">Queue</h4>
<p class="card-text">Support multiple queues</p>
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<h4 class="card-title">Group</h4>
<p class="card-text">Support multiple agent groups</p>
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<h4 class="card-title">Group Priority</h4>
<p class="card-text">One queue can be supported by multiple agent groups, while 1 or more groups can be set as prioritized groups.</p>
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<a class="btn btn-lg btn-danger" href="https://stringee.com/vi/contact-center-api">
See all features</a>
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