Improve the productivity of employees

Enable employees work with only one application. There is no need to switch multiple applications to handle customer calls as well as lookup and input information.

Make customers happier

When customers call to Contact Center, agents will immediately know the customer information, purchase history as these information is stored in the CRM.

Smart call routing

A call from a customer, if assigned, will be routed to the right person in charge. It prevents routing calls randomly as the traditional contact center.

Cutting set up costs

Only need headphones and browsers for work, there is no need to invest in IP phones or expensive PBX systems.

How It Works


Buy a hotline number

Buy a number on Stringee or transfer your number to Stringee. We support all telcos.


When customers call to Contact Center

Calls are handled directly on your CRM / ERP (as a pop-up) and agents can look up all customer information on one screen.


Call to customers

Agents can also call customers with just one click on CRM.


Reports, analytics

You can view detailed reports of calls, agents’ activities, as well as calls’ records.

See Detailed Guide

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Core Features



Support multiple nodes and steps with unlimited transition from one to another


IVR to Queue

Moving from IVR into different Queue or allowing specific customers to move straight to Queue bypassing IVR.



Support many different hotlines, each can be customized to lead customers to IVR or different Queue lines.



Support multiple queues



Support multiple agent groups


Group Priority

One queue can be supported by multiple agent groups, while 1 or more groups can be set as prioritized groups.


Quality, Support, Scalability