The values of integrating a Programmable Contact Center into your CRM with Stringee API.
Improve the productivity of employees
Enable employees work with only one application. There is no need to switch multiple applications to handle customer calls as well as lookup and input information.
Make customers happier
When customers call to Contact Center, agents will immediately know the customer information, purchase history as these information is stored in the CRM.
Smart call routing
A call from a customer, if assigned, will be routed to the right person in charge. It prevents routing calls randomly as the traditional contact center.
Cutting set up costs
Only need headphones and browsers for work, there is no need to invest in IP phones or expensive PBX systems.
How It Works
1
Buy a hotline number
Buy a number on Stringee or transfer your number to Stringee. We support all telcos.
2
When customers call to Contact Center
Calls are handled directly on your CRM / ERP (as a pop-up) and agents can look up all customer information on one screen.
3
Call to customers
Agents can also call customers with just one click on CRM.
4
Reports, analytics
You can view detailed reports of calls, agents’ activities, as well as calls’ records.
Core Features
IVR
Support multiple nodes and steps with unlimited transition from one to another
IVR to Queue
Moving from IVR into different Queue or allowing specific customers to move straight to Queue bypassing IVR.
Number
Support many different hotlines, each can be customized to lead customers to IVR or different Queue lines.
Queue
Support multiple queues
Group
Support multiple agent groups
Group Priority
One queue can be supported by multiple agent groups, while 1 or more groups can be set as prioritized groups.
