About VOV BacSi24

VOV BacSi24 is an online medical examination application that allows patients to consult remotely with doctors via video call.

When needing medical support, instead of arranging time and traveling to the hospital, patients can schedule an appointment with the doctor they want to see on VOV BacSi24. The application will notify the doctor, and the doctor will call back via video and provide an online consultation for the patient.

By connecting a network of more than 1500 leading doctors at major hospitals, the VOV BacSi24 application has helped many patients access timely and quick medical care, saving both time and money.

Before using Stringee’s solution, VOV BacSi24 explored various options for facilitating video calls between patients and doctors.

Some third-party applications have video call features, such as Zalo and Skype. However, this solution was complicated as doctors and patients needed to open an additional application, create accounts, search for, and add each other as friends to connect. Moreover, VOV BacSi24 could not manage calls made on other applications, making it challenging to monitor service quality and gather feedback from doctors and patients.

However, if VOV BacSi24 wanted to build a video call feature on their app independently, it would require significant investment and a long development time. This would lead to two main difficulties. Firstly, they would have limited resources left to develop other features, making it hard to optimize the user experience. Secondly, the long development time could result in a mismatch with changing customer needs by the time the feature is completed.

Cost savings and reduced development time for the VOV BacSi24 application

VOV BacSi24 used the Stringee Video Call API solution to quickly integrate video call functionality into their application. Stringee packaged the video call integration solution into a ready-made SDK, allowing VOV BacSi24 to quickly add the video call feature to their app. This enabled patients and doctors to connect with just a click on the video call icon. Instead of spending years and a significant budget as initially estimated to develop the video call feature, VOV BacSi24 only needed to focus on enhancing user experience and swiftly bringing the product to market.

Thanks to the shortened development time, VOV BacSi24 became one of the first applications in Vietnam to allow patients to have online medical consultations with doctors. It was introduced by the Ministry of Health to the public for remote medical consultations, protecting health during the COVID-19 pandemic, and initiating the digitization of healthcare.

During the COVID-19 period, doctors from major hospitals such as Military Hospital 198, Military Hospital 354, and others participated in providing free medical consultations to patients via video call on the VOV BacSi24 application.

Enhancing user experience and solution efficiency

With Stringee’s solution, through the VOV BacSi24 application, doctors and patients only need to click the call button on the screen, and the system will automatically connect the video call. By connecting visually, doctors can observe the patient’s symptoms, leading to more accurate diagnoses and advice.

Additionally, call recordings are saved in the patient’s file after the call ends. Patients can proactively listen to the recorded conversation at any time.

Hundreds of thousands of patients have received timely medical support on the VOV BacSi24 application with Stringee’s Video Call solution.