GrapViet is a ride-hailing app like Uber. Currently, GrapViet has three core services: GrapBike - 2-wheel motorcycle service, Grap Car - 4 wheel drive service for individual drivers who wish to increase income; Grap Taxi - a service cooperating with taxi companies across the country to provide a ride-hailing solution on the GrapViet app. In near future, they’ll provide Grap Luxury - a luxury car service.
Until now, just over 4-month officially launched, GrapViet has had nearly 180,000 users in the whole country.
Both drivers and passengers who want to communicate with each other have to make a phone call. Each call takes 2-3 minutes, which costs from 2000 - 3000 VND, if the car is short, this is quite significant cost (maybe up to 10%).
Passengers whose phone number are exposed will have a risk of being bothered after each car.
With Stringee Call API, GrapViet has built the in-app voice call feature into their iOS / Android app, as well as into CRM so that employees can call drivers for free.