About Head Honda Cao Son

Head Honda Cao Son is the largest authorized dealer in Bac Ninh city specializing in selling Honda cars. With thoughtful customer service, Head Honda Cao Son has become a trusted address for customers in Bac Ninh and surrounding areas when buying cars, repairing, maintaining, and taking care of them periodically.

The problem that Head Honda Cao Son encountered

With a large number of new customers buying each month and many old customers, Honda Cao Son sees the potential to increase significant revenue from periodic vehicle repair and maintenance activities. To optimize this new revenue source, Honda Cao Son wants to promote customer care activities such as: calling to remind oil change schedules, vehicle maintenance schedules,...

However, taking care of 500 customers per month using mobile phones faces difficulties such as: being unable to manage service quality, difficult to control employee efficiency, inadequate information storage, and limited contacts.

How did Stringee help Head Honda Cao Son solve this problem?

Head HONDA Cao Son chose StringeeX customer service contact center to effectively manage customer information; thereby increasing revenue from maintenance activities and improving customer satisfaction.

Save on call charges

Stringee helps Head Honda Cao Son convert phone numbers to SIP number services - suitable for contact center numbers. Thanks to this solution, Honda Cao Son's monthly call fee is saved by nearly 30%. Besides, agents can simultaneously make multiple calls to customers via the same number instead of 1 call at a time as before.

Easily manage customer information

The StringeeX contact center allows Honda Cao Son to manage all customer information from phone numbers, vehicle information, purchase history, vehicle maintenance, and services on the system with a single StringeeX software.

When a customer calls, customer information is automatically displayed so staff can quickly answer, reduce waiting time, and increase customer satisfaction. Consultants can also easily monitor the status of customers' vehicles such as oil changes due, spare parts maintenance, etc. to call for customer reminders, helping to increase revenue significantly.

Thanks to the reporting, recording, and tracking features for managers on StringeeX, Honda Cao Son dealer owners can easily monitor the quality of customer service and the company's general business situation.