TOPICA uses Stringee Call API to build a softphone app for their outsourced telesales, which is used to call their students to consult them about courses.
Use cases Build mobile app for telesales
Product Stringee Call API
About Topica
Topica Edtech Group is a leading online education group in Southeast Asia. Topica has more than 1400 full-time staffs, 1000+ part-time lecturers from Manila, Singapore, Bangkok, Hanoi, HCMC, and Danang.
Topica group provides online education solutions including Topica Uni (an online Bachelor's degree program), Topica Native (an online English learning program), and Edumall (an online education platform).
Problems Topica encountered
Students who enrolled in Topica English courses on their website will have to leave their phone number so that Topica staff can call to give consultation, ask for enrolment confirmation, and arrange an exam to evaluate skills as well.
With the incredible growth of the number of students, Topica has to hire outsourced part-time telesales to help them. These telesales do not work in Topica offices so they can not use Topica’s telephones to call students.
How Stringee helped Topica solve problems?
By using Stringee Call API, Topica has built a mobile app for telesales to call students directly from the app at anytime.
These calls are recorded and logged in the system that helps Topica evaluate the quality of consulting as well as consider whether the evaluation of student is accurate or not.
