About Happy Money

Happy Money was established in 2019 and is a financial support unit with nationwide operations. Established under the management of Nano Trading and Linking Company Limited and also part of Korea's leading financial group - Techmate Korea.

Since its founding, Happy Money has strongly affirmed its commitment: customer satisfaction is the key to the company's long-term development. With the philosophy "Dedication - Dedicated - Efficiency", each member of Happy Money's team is aiming for a common goal: making Happy Money a leading destination in the field of personal finance.

With Happy Money, expanding the transaction office system continuously across provinces and cities is also Happy Money's big goal, helping customers in 63 provinces and cities to access personal financial services at Happy Money. 

Happy Money also takes care of sustainable development, the control of customer care services, and debt management. Hence, the company did not hesitate to invest in a modern technology system. A typical example is the implementation of StringeeX call center software into debt management calling operations. After more than a year of implementation, the StringeeX Call Center solution has brought impressive results for Happy Money.

Happy Money's challenges in debt management and operations

Before using StringeeX, Happy Money's debt management department was organized and managed through the traditional contact center system. This leads to difficulty in controlling call lists and quality as well as making comprehensive strategic decisions and improvement measures.

In addition, Happy Money's traditional contact center system does not provide the ability to store and analyze call data. This reduces the company's ability to analyze and evaluate debt management performance through its call center. The lack of detailed information and relevant data about previous calls negatively affects customer experience, causing difficulties in managing the performance of Happy Money staff.

Optimizing Customer Service Processes Across the System with Stringee Solutions

To comprehensively address the issue, Happy Money decided to transition from a traditional call center system to using StringeeX call center software:

Convenient Inbound and Outbound Calls Directly on the Software

Happy Money's customer service staff can easily make and receive calls directly from their computers or mobile phones through the software by simply logging into their accounts. This ensures the continuity of customer service 24/7 without being interrupted or restricted by the constraints of physical space and time, unlike the use of fixed landline phones.

Customer information is displayed as soon as a call comes in, along with previous history, enabling staff to quickly grasp the information without needing to ask again.

Easily Manage Customer Contacts through Tickets

The ticket feature allows all customer interactions with the call center to be recorded in the form of an ID, making it easy to look up and manage later. The ticket interface provides updated information about the customer over time, including conversations, call recordings, and notes about customer needs. Happy Money staff can also perform tasks such as making calls, drafting emails directly from this interface, setting automatic reminder tasks, improving service quality, and enhancing customer care.

Managing Employee Performance 

The StringeeX reporting interface allows Happy Money's management to easily monitor each employee's performance, including call time, number of calls received, and call status. Additionally, StringeeX provides various reports and statistics by call campaign and period, helping Happy Money comprehensively evaluate the call center's operational efficiency at any time.

Ms. Huong Hoang - Head of Debt Management at Happy Money, shared:

"Before implementing StringeeX call center software, Happy Money employees faced many limitations with the traditional call center system. The demand for outbound calls increased, but the old system couldn't meet it, affecting work efficiency. The solution from Stringee has brought positive changes, especially in easily managing call lists and quality, helping the operation of the staff team run smoothly and effectively."

Ms. Huong Hoang - Head of Debt Management, Happy Money

Conclusion

The solution from StringeeX has brought positive changes, especially in easily managing call lists and call quality, helping the operation of the staff team run smoothly and effectively. With these positive results, Happy Money is very confident and will continue to choose StringeeX as its technology partner in the present and future.