BENEFITS WHEN USING THE MASKED PHONE NUMBER FEATURE
Protect customer information
Protect the phone number of the listener/caller, overcome the situation of annoyed users.
Restrict transactions outside the system
All transactions are made on the application. Customers cannot trade outside the application because there is no phone number for them to contact each other with.
Gather information and insights
Record calls, control services and gain insights from users.
OPERATION MECHANISM OF THE MASKED PHONE NUMBERS
1
User makes a call
Users click on the call icon on the screen to make a call as usual.
2
Number masking system
After the system receives the call request, it will create an intermediary masked number to display on the user's phone screen. This is not a real number and may/may not be valid after the call has ended - depending on your business settings.
3
Finish and store call record
After the call ended, the two users do not know each other's real phone numbers. Thus, limit the risk of annoyance and harassment an user may receive. Enterprises can also install call recording archives to serve the purpose of resolving conflicts, complaints if any.
MASKED PHONE NUMBER IS BENEFICIAL FOR
Intermediary applications - providing services and charging fees through connecting service providers and service users:
- Ride-hauling application: driver - passenger, truck owner - owner, carrier - consignee.
- Room and hotel rental application.
- Maid application: maid renters - maids
- Service application: doctors - patients, consultants - patients
- Shopping application: sellers - buyers
