About VNSC by Finhay

VNSC by Finhay is the smart investment platform of Vina Securities Joint Stock Company (VNSC) built on Finhay's technological potential, launched in April 2023.

The platform is a combination of financial products and services from Vina Securities Joint Stock Company (VNSC) and modern technology from fintech Finhay to help semi-professional investors invest safely and effectively.

To serve customers quickly and most conveniently, VNSC by Finhay wants to apply today's leading advanced technology solutions at every customer touch point with the service. Equipping a modern switchboard system is the company's top priority. Every time a customer needs to contact us, their questions and requests will be handled in a short time. 

After discussing with Stringee's team of experts, VNSC by Finhay chose the StringeeX Call Center solution to serve the business's customer service activities. Let's see how VNSC by Finhay has applied this solution.

VNSC by Finhay's agent can directly call or answer calls to customers on the software with just 1 mouse click. Contact information with notes about customers will be displayed when they call, thereby helping staff get information quickly and give accurate advice. 

In addition, the system will automatically route calls to the relevant department, allocate customers to the right staff who have taken care of them, and help problems be resolved effectively.

With the ticket feature, information about each customer interaction with the contact center is recorded, even missed calls in the form of ID codes for convenient lookup and management later.

The recording interface also allows tracking customer update history over time, chats, call recordings, and notes about customer needs. Besides, in the main content of the record, employees can call, compose emails with customers, and set automatic work reminder tasks.

A representative of VNSC by Finhay shared that StringeeX's features have helped businesses to care for customers quickly without worrying about missing customers who need advice, thereby improving the service quality.

The management team of VNSC by Finhay said that the software's monitoring features help save a lot of time in monitoring contact center operations such as the number of online employees, call status, and number of calls. calls, dispatching calls to a certain employee, monitoring/eavesdropping/retrieving calls/terminating any calls, etc. In addition, Stringee supports a lot of reports & statistics, ready to evaluate the performance of the switchboard at any time.

Summary

Expressing to Stringee, VNSC by Finhay's board of directors shared that they are very confident in using the StringeeX solution. Previously the parent company of Finhay used Stringee PCC API to build its contact center system. With the above positive results, VNSC by Finhay will continue to accompany StringeeX to gradually improve service quality.

This is a great motivation for Stringee to constantly improve features, bringing the most useful digital transformation solutions for sales call centers and customer service for all businesses.