The problem of VNDIRECT

VNDIRECT recognizes the potential of technology in removing barriers, making it easier for businesses to access and expand their customer base.

KYC (Know Your Customer) is the process of identifying customers. This is a mandatory procedure for customers to open accounts or register as members at organizations requiring high information security, such as finance, securities, banking, and insurance.

The eKYC (Electronic Know Your Customer) solution is a higher level of KYC, allowing users to complete the identification process and register for new accounts with simple operations on a phone or computer, anywhere with an internet connection. It simplifies procedures and paperwork, creating convenience for both customers and businesses.

The sooner a business successfully implements eKYC, the greater the advantage it has in expanding its customer base and capturing market share. However, implementing eKYC is not easy. Besides finding suitable technology and partners, businesses need to address risks such as bad actors exploiting online loopholes for fraud and impersonation.

How did Stringee help VNDIRECT solve this problem?

By integrating Stringee’s Video Call API into the VNDIRECT Stock Trading mobile app, VNDIRECT can quickly and easily implement the online customer identification process through video calls.

Among eKYC methods such as identification via username and password, electronic signature, OTP authentication, selfie image matching, and video call identification, video calls have the highest reliability.

Through video calls, verification staff can ask customers to authenticate signatures, provide information, and match faces to enhance the reliability of the verification process—something other methods cannot achieve. Future investors can easily register and open trading accounts without having to visit VNDIRECT’s office.

Stringee’s Video Call solution is combined with face-matching technology and Optical Character Recognition (OCR) to prevent fraud and automate processes, helping VNDIRECT increase transparency and reliability, improve productivity, save time, and enhance customer experience.

Stringee provides Video Call APIs for VNDIRECT to integrate into its existing VNDIRECT Stock Trading mobile app, allowing customers to perform the eKYC process directly on the app via video call instead of visiting the office.

VNDIRECT uses Stringee’s Video Call for eKYC - electronic customer identification

The Video Call API solution helps VNDIRECT shorten the deployment time and reduce technology application costs. Instead of spending a few years and significant resources to develop the Video Call feature on the mobile app, VNDIRECT can quickly integrate Video Call to complete the eKYC process in just a few weeks. Through the API, eKYC video calls are also automatically recorded and connected to VNDIRECT’s customer information management software. Customer data is synchronized, making it easy for VNDIRECT to analyze, understand needs, and improve investor satisfaction.

Moreover, with Stringee Video Call API, the speed of technology application and deployment is accelerated, helping VNDIRECT become the first to deploy eKYC solutions in the financial sector. The eKYC customer identification solution via Video Call helps VNDIRECT eliminate geographical and time barriers when attracting many new investors to open trading accounts. This is also a new technological advancement for VNDIRECT, bringing convenience and enhancing customer experience and satisfaction.

Register for a free consultation and demo of the eKYC solution from Stringee here.