About bTaskee

bTaskee is a mobile application that allows users to find hourly housekeepers. Users can find cleaners for house cleaning, room cleaning, air conditioner cleaning, laundry, cooking, and many other services right on the mobile app.

With the advantages of clearly agreed prices, a variety of services according to demand, and quick and safe booking with user insurance packages, bTaskee quickly became a beloved mobile application, a reliable assistant making modern life easier.

Furthermore, the company's leadership is always concerned with finding effective solutions to enhance service quality so that all parties can be completely assured and satisfied when using bTaskee's services.

Let's listen to bTaskee's shares to understand more about this issue and the positive results bTaskee has achieved thanks to implementing the Call API solution from Stringee below.

bTaskee's operating model is not unfamiliar in Vietnam, as there have already been apps for booking rides, deliveries, hotel rooms, etc. bTaskee did not take long for customers to understand the services it provides. However, many customers expressed concerns about hiring outsiders to clean their homes through an intermediary platform—whether it is reliable or how bTaskee would handle conflicts if they arise. We agree that bTaskee needs a solution to control parties, and record exchange activities, and agreements as a basis for later reference.

Besides the above issue, a perpetual problem for intermediary platforms is how to keep their service prices attractive enough to encourage users to use them instead of finding and contacting the service providers directly. Therefore, bTaskee needs to optimize costs for users, providing the most comfortable experiences when using the app.

bTaskee understands that these issues can be entirely resolved with modern technological solutions. The company's leadership has been dedicated to seeking and consulting with other businesses. Fortunately for Stringee, we had the opportunity to meet with bTaskee representatives, discuss, identify the issues, and build a suitable solution according to the business's requirements.

With the Call API solution, Stringee can solve two problems for bTaskee: automatic call recording, storing calls in the system for information control, and the free app-to-app calling API solution for users.

Building a system for recording and storing calls to check information when incidents occur:

As an intermediary service provider, in situations where conflicts arise between renters and housekeepers, bTaskee must act as an "arbiter" to provide reasonable solutions.

To solve this problem, bTaskee applied Stringee's automatic call recording feature. bTaskee integrates Stringee Call API into its application. When users contact each other through the bTaskee app, the call will be automatically recorded, stored, and managed in the system.

Whenever a problem arises between the renter and the housekeeper, bTaskee only needs to retrieve the user's information, such as username or phone number, filter the relevant call history in the data system, and then listen to determine the exact issue.

Thanks to this feature, bTaskee has a strict control system. When incidents occur, bTaskee always has a basis to provide appropriate solutions.

Free app-to-app calling for app users

bTaskee adds Stringee's Call API to the application, allowing renters and housekeepers to use 3G/wifi networks to call each other for free right on the app.

Users go on the app to hire hourly housekeepers. When the system successfully finds a housekeeper, bTaskee allows users and housekeepers to call each other. Whenever they need to make a call, they just need to turn on the internet, open the app, and click on the call icon on the screen.

Since implementing the Call APIs, bTaskee has received numerous positive feedback from both sides of users. This communication method is very convenient, saves calling costs, and above all, provides a comfortable service experience for users.

Conclusion

With the assistance of Stringee Communication APIs, not only bTaskee but many other businesses have been vigorously applying digital transformation solutions in the communication field, gradually improving the service quality.

Businesses can easily communicate with customers on their mobile applications (or websites) without using third-party apps (like Zalo, Skype, and Messenger) and without investing in building communication software from scratch.

Businesses with large customer bases can easily add features like chat, voice calls, video calls, video conferences, SMS, and contact center directly into their existing mobile/web applications/enterprise management systems based on the Stringee platform. This helps online service providers actively communicate between businesses and users and between users themselves, thereby enhancing customer experience and better customer service.