Song Long Telecommunications Service Trading Company Limited - SIM Warehouse (Tongkhosim.com) was established in 2005 in Ho Chi Minh City. The company began as one of the first authorized Viettel agents since Viettel started broadcasting. 

From 2007 to 2010, SIM Warehouse promoted wholesale distribution of extremely large numbers of SIM cards from networks nationwide, gradually affirming the company's brand and position in the digital SIM market. 

In early 2010,  after a series of policy changes from the Ministry of Information and Communications and mobile networks in Vietnam, SIM Warehouse decided to stop trading in junk sim cards and focus all its efforts on the nice sim number market. With the advantage of a huge store of nice numbers that have been accumulated, by the end of 2010, Tongkhosim.com has become one of the largest and most prestigious websites leading the nice SIM number market in Vietnam currently.

Since October 2013, in addition to the beautiful sim number segment, Song Long has continued to expand its business activities into the field of high-end women's fashion https://Champs.vn and has now become a trusted shopping address for customers. ladies and gentlemen across the country.

With the motto of credibility and valuing customer satisfaction as the company's greatest success, SIM Warehouse always strives to find technology solutions to help improve the quality of consulting and customer care services. customers, while improving employee performance.

Especially in the context of the trend of digital transformation being a vital factor in business operations today, Song Long's Board of Directors recognizes many inadequacies and limitations in operating the traditional switchboard system.

Before starting to use StringeeX contact center software in 2021, SIM Warehouse sales staff encountered many limitations with the traditional contact center system. When the company began to expand its business, the need to call out to find new customers increased, leading to a large number of calls. Traditional contact center systems, with extensions limited to the number of simultaneous calls, cannot meet this need, affecting the business's work performance.

Mr. Pham Thanh Long, General Director of Song Long, shared: "Because it is a sim-selling business, SIM Warehouse often receives many harassing/spam calls. This not only affects company performance, but it is also one of the main reasons why we look for alternative solutions."

Recognizing the urgent issues affecting service quality, SIM Warehouse turned to Stringee for advice on Cloud contact center solutions. After careful consideration, SIM Warehouse decided to choose the StringeeX contact center from Stringee for its customer service team of 10 employees to use. StringeeX focuses on handling and managing calls comprehensively and helps SIM Warehouse thoroughly solve all problems being encountered.

Conveniently manage incoming and outgoing calls right on the software

SIM Warehouse employees can listen and make calls right away on software accessed from computers or phone applications when not in the office. Thanks to that, customer service is always guaranteed 24/7 without interruption or limitation of space or working time like a fixed desk phone.

StringeeX also ensures flexibility in call management, even missed calls will be automatically stored with detailed information to help agents quickly contact you. With the ability to automatically redirect calls to the appropriate customer service staff based on preset settings, even in situations where the screen is off or the application is not running in the background.

The call filtering and blocking system based on a blacklist or specific criteria from StringeeX helps SIM Warehouse eliminate annoying calls, contributing to creating a quiet, focused working environment, increasing efficiency, productivity, and working spirit for employees. “The transition to StringeeX helps us not only reduce harassment but also enhance call management capabilities, significantly improving work efficiency."

Save operating costs for businesses

The flexibility and convenience of StringeeX, operating on a cloud platform, allows employees to perform work from anywhere, ensuring the stability and efficiency of customer service. This is especially highly appreciated by SIM Warehouse, emphasizing the ability to use the software easily, helping them operate without needing support from the IT department, and the ability to expand appropriately for business needs. 

Statistical reports help effective management

With StringeeX, managers can now easily monitor each employee's performance by automatically extracting data on each time the number of calls made, call duration, missed call rate, and average waiting time... All are displayed and tracked easily right on the Software's Statistics & Report interface.  

Conclusion

Under the strong support of Stringee, Song Long Telecommunications Service and Trading Company Limited (SIM Warehouse) has achieved significant progress in digitizing its customer service processes. 

Stringee always aims to constantly develop the most modern and pioneering technology solutions in the field of communication, to promote the digital transformation process for businesses in Vietnam like Song Long in particular, as well as other companies in the world in general.

Wishing Song Long will continue to grow stronger.