The problem that Duc Giang General Hospital wants to solve

Patient waiting time

Previously, when going to the examination, the average patient had to spend at least 1 hour for 3 "Waiting period": waiting for information declaration and creating records, waiting to buy a medical book, waiting to pay for medical examination before being able to see the doctor.

This situation is not only time-consuming, tiring for the patient but also pressures the hospital staff, which increases the congestion situation in the hospital.

Duc Giang General Hospital seeks a technology that can help simplify the process of receiving, examining and treating patients and increases the work efficiency of their administrative staff.

How Stringee solved the problem of Duc Giang General Hospital

Previously, when going to the examination, the average patient had to spend at least 1 hour for 3 "Waiting period": waiting for information declaration and creating records, waiting to buy a medical book, waiting to pay for medical examination before being able to see the doctor.

This situation is not only time-consuming, tiring for the patient but also pressures the hospital staff, which increases the congestion situation in the hospital.

Duc Giang General Hospital seeks a technology that can help simplify the process of receiving, examining and treating patients and increases the work efficiency of their administrative staff.

Identify calling patients and make calls to patients directly on the hospital management software

Hospital staff receive and schedule medical examinations for patients through the hotline number: 1900 6873.

Unlike regular hotlines that only receive one phone call at a time, with Stringee PCC APIs, Duc Giang General Hospital hotline number is converted into a SIP Trunk number that allows employees to receive and process multiple calls and appointments from different patients at the same time.

When a patient calls, Duc Giang Hospital staff will see the call displayed on the computer screen. After the call is taken, the screen will automatically display a ticket (like a caller's profile) with the patient's name and phone number. Staff simultaneously answer patients' questions, enter information as well as create an appointment schedule.

After integrating Stringee PCC APIs, operators only need a computer connected to the internet, headsets and a single software perform operations that previously needed a cumbersome system including computers, landline phones, network cables and a lot of other softwares.

In addition, Duc Giang General Hospital staff can also call patients directly from the hospital management software on their computer without using a phone. When a returning patient calls, the system will automatically display the patient's name, medical history on the computer screen so that the staff can easily give accurate advice.

Thanks to Stringee PCC APIs, Duc Giang General Hospital has a 2-in-1 tool with both hospital management function and call center function. This software has the function of a high-end call center, allowing employee performance management, calls monitor features to keep service quality in check in real time such as call tracking / taking calls /end call,...

Auto-call feature reminds patients of their examination / re-examination schedule

Utilizing the features of Stringee PCC APIs, Duc Giang General Hospital has used the auto-call feature to remind thousands of patients of their examination schedule everyday.

Stringee's system uses artificial speech (AI) and algorithms to process information in the patient list (made available with information such as patient's name, examination time, treatment department ...) to create calls to remind them automatically with personalized content for each patient.

This automatic call feature helps increase the accuracy of the information, saves call time and significantly reduces the workload for the customer service department of Duc Giang General Hospital.